Customer Support  

Customer Support

 


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Pat Simien, Office Manager for Simien & Miniex Attorneys at Law

"Simien and Miniex has been working with Computer One since 1993, and they were referred to us by the architect who built our office building. During the 21 years we’ve worked with Computer One, we’ve gotten to know both Scotty and Bruce, and we have recommended them to a variety of people. 

Computer One is our full IT solution. They do everything for us. They install computers, manage our network, our backup system, our network security, they help with email and they recommend any equipment we may need. If we have any kind of technical issue, that’s the first thing we do: call Computer One. When I call Computer One their staff is knowledgeable and friendly, there is always someone present to answer my question. 

Being a law office, our system can never go down. Computer One continuously follows up with us to make sure everything is running correctly. 
 
Once, we had a big trial going on, and we needed a computer to be installed. Our office was bustling, so Bruce came in on a Saturday and worked all day to make sure the computer was set up and everything was running smoothly. They even gave me their direct cell phone number that I can call when I need them.

Computer One set up and monitors all of our back-up systems. It’s really nice because sometimes they will even call and say, “Pat you didn’t back-up last night.” And they will help us to make sure everything is saved, safe and secure. 

They recommend Windows products, but they know I like to work on a Mac. They didn’t try to talk me out of it or sell me on anything. They just found a solution and a product for me to use Window programs on my Mac. 

Computer One provides very awesome customer service. I always feel like I am taken care of. I have recommended Computer One to colleagues friends and continue to recommend them. "